NDIS Services - Learning Links

Our NDIS Services

Assessments
Psychological Therapy
Speech Therapy

An assessment can help you to better understand your child’s strengths and needs, and the best supports to put in place to help them learn and develop. We offer a range of assessments, including cognitive assessment, behavioural assessment, ADHD assessments, Autism Spectrum Disorder (ASD) assessment and comprehensive communication assessments to support your child’s NDIS plan and long-term goal planning.

Find Out More About Assessments

Child having psychology assessment with psychologist

We work in partnership with children, adolescents and families to truly understand your unique situation and offer personalise and evidence-based therapies to support emotional regulation, positive behaviours, social skills and anxiety management.

Find Out More About Psychological Therapy

Psychologist sitting with child looking at pictures of emotions

Our speech pathologists are passionate about helping children to build the confidence and ability to communicate effectively with others. We use fun and interactive strategies to meaningfully engage your child to gain speech, language and literacy skills to support their long-term goals.

Find Out More About Speech Therapy

Speech pathologist playing game with young girl at table

How We Support Your Child

Direct One-on-One Support and Family Collaboration

Our speech pathologists and psychologists offer personalised, one-on-one support to children to help them develop essential skills, build capacity and confidence, and work towards their short-term and long-term goals. Tailored sessions focus on each child’s specific needs, such as communication, emotional regulation, social development, or learning strategies.

In addition to direct support, our professionals work closely with parents and caregivers through collaborative planning, goal setting, and review sessions. Parent or carer sessions are built into your yearly 50-week schedule, but can also be added in at any stage, in place of a session with your child. These important touchpoints ensure that therapeutic goals are aligned with family priorities and your child’s NDIS plan, and they provide valuable insight into progress and next steps. This partnership approach empowers families to be actively involved in their child’s development and ensures Learning Links’ supports remain responsive and relevant throughout the journey.

Our Approach to the Key Worker Model

As part of our collaborative approach to supporting children with NDIS funding, our team of experienced speech pathologists and psychologists are able to work alongside other professionals or providers involved in your child’s care. This integrated model ensures that everyone working with your child is aligned in supporting their development and achieving their goals. Our professionals can engage in coordination activities – such as consulting with therapists or contributing to shared planning – instead of scheduled one-to-one sessions, or in addition to them. This flexibility allows us to contribute meaningfully to progress reports, resource planning, and communication strategies, creating a seamless and consistent support network for your child.

Learning Links is a Child Safe Organisation

Learning Links is committed to implementing the Child Safe Standards to ensure a safe environment for the children we work with. By embedding these standards into our everyday practice and putting the interests of children at the centre of all that we do, we’re helping to build a culture where all abuse of children is prevented, responded to and reported.

Dedicated to continuous improvement

Learning Links is committed to receiving feedback from customers, members of the public, and agencies, as a means of promoting continuous improvement in our NDIS Services. We recognise the right of any individual or group to provide feedback or raise a complaint.

Complaints lodged by parents, carers and/or professionals regarding a NDIS participant can also be lodged with the NDIS Quality and Safeguards Commission by contacting the Commission on 1800 035 544.

Feedback and Complaints

Registered NDIS provider

Learning Links is audited against the NDIS Practice Standards by SAI GLOBAL to ensure consistent, sustainable and quality services are delivered to all participants.

Giving You Choice and Control Over How You Access NDIS Services

One of the primary goals of the NDIS is to provide you with greater choice and flexibility in how you access supports. The NDIS allows you to choose how you manage your funding and the providers you use and control over how you achieve the goals laid out in your NDIS plan.

There are three different ways to manage your NDIS plan:

Managed by the NDIA

The National Disability Insurance Agency (NDIA) is the body that implements the NDIS. You can choose to have your funds managed by this body. The funds you are allocated for a 12-month period will stay with the NDIA. You will choose the services you want to meet your set goals. The service providers you choose will claim from your funding pool, held by the NDIA. You can monitor how much has been spent against your goals and paid to your chosen service providers via an online portal – a bit like monitoring online banking transactions.

Managed by you

You can choose to manage NDIS funds yourself.

You will provide the NDIA with details of your bank account for a transfer of your NDIS funding. Once your plan is approved you can purchase supports from both registered NDIS providers or providers you feel can best meet your child’s goals.

Managed by a service provider or other third party

Much like the self-managed model, you can choose any service provider offering NDIS funds management – even those not registered with the NDIS. For a fee, this third party, or Plan Manager, will file and record your invoices and track you expenditure of NDIS funding, providing you with a regular update or report on your funding and goals.

Your right to advocacy support

At Learning Links, we want to ensure all families are able to fully exercise choice and control and have their voices heard. If your child is unable to advocate for themselves, our team can provide information about accessing an independent advocate.

An advocate works on behalf of you and your child to promote and protect your rights and interests and support you to exercise choice and control.

Find A Government-Funded Advocate

Accessing NDIS Services for the first time

If you’re new to navigating the NDIS, this practical guide will introduce you to what the NDIS is, who is eligible and how to apply. We also provide tips to help you feel confident throughout the application process.

How to Apply for the NDIS – A Practical Guide

Guiding you on your journey

Parents as Case Coordinators is an online training program to empower parents to navigate the NDIS service network and take control over their child’s planning and supports.

Learn More About Parents as Case Coordinators

Frequently Asked Questions

Learning Links' Services

What NDIS services does Learning Links provide?

Learning Links is an approved provider of the following registered supports:

Improved Daily Living (Support Category 3.15)

This category includes ‘Therapeutic Supports’:

Speech Therapy
Speech Therapy Assessments
Psychology – Counselling
Psychology – Assessments

My child has an approved NDIS plan. What do I need to do to access Learning Links’ services?

You will need to provide a copy of the approved plan to Learning Links. Your plan includes the total dollar value for the approved supports and an approval number. When we receive the approved plan we will then contact you to discuss how much money you would like allocated to which service. When this has been agreed Learning Links will send you a Service Agreement with these details. Services can commence when the signed Service Agreement has been returned to Learning Links.

Why does Learning Links need to see my plan?

So we can help your child receive the right supports we need to view your plan with the following information:

Plan start and end date
Support areas approved
Amount of money

Learning Links’ Privacy Policy outlines how we collect, store and protect your personal information.

Service Agreements

What do I do if I want to make a change to the Service Agreement I signed with Learning Links?

To make any changes to the Service Agreement a request must be sent in writing. This will take effect when the change has been approved by Learning Links and you have been notified in writing.

How do I cancel my services with Learning Links?

To cancel services with Learning Links you will need to advise us in writing via email or letter. When written notification has been received the termination of the Service Agreement will be confirmed by Learning Links.

Early Childhood Intervention

Is Learning Links a provider under Early Childhood Approach?

Learning Links can provide services under the NDIS to children younger than 6 with developmental delay or younger than 9 with disability.

Fees and Payments

How have Learning Links’ fees been determined?

Learning Links’ fees are consistent with what is set by the NDIS.

What is included in Learning Links’ fees?

Learning Links’ fees cover:

Tailored intervention for your child
Feedback at the end of each session
Feedback, planning and review sessions with parents
Planning and preparation by the professional. This includes communication with other professionals as required (internal and external), review and a summary report at the time of discharge.

What do I need to do to pay for Learning Links’ services?

Payment varies depending on whether your child’s plan is NDIS-managed, plan-managed or self-managed. Learning Links will process payments as agreed in your Service Agreement.

If you are self-managing your child’s NDIS plan, you can find information about paying for supports here: https://www.ndis.gov.au/participants/using-your-plan/self-management/how-you-can-pay-ndis-supports-self-manager

Your Child's NDIS Plan

What do I do if I want the amount approved and allocated to my child in their NDIS plan to be increased?

Any funding issue or query should be referred back to your early childhood partner, Local Area Coordinator (LAC) or NDIA planner. Unfortunately, Learning Links cannot assist you with this.

My child’s NDIS plan has only been approved for 12 months. What if my child needs your services for more than one year?

Under the NDIS, Learning Links is required to conduct a review of your child’s progress before the end of the 12-month funding period and provide this information to the NDIS. We need two week’s notices to complete this report. This will assist you to negotiate a new funding approval for your child if relevant and required.

Even though my child’s NDIS plan is for 12 months I would like to use Learning Links for less than 12 months. Is this possible?

Yes. The Service Agreement has a start and finish date which can be less than 12 months. If you would prefer less than 12 months, please let us know when we are discussing the agreement with you.

Case Management

Does Learning Links provide case management support?

Learning Links unfortunately does not provide this type of support. The NDIS has approved agencies to provide case management support. Funding for case management support needs to be approved in the NDIS Plan. Your NDIA Planner can help you with this.

Policies and Information Sheets

Learning Links continuously reviews our systems, policies and processes to ensure NDIS participants feel confident and safe when accessing our services.

For any questions about our policies and procedures, please contact us at mail@learninglinks.org.au