Updates to NDIS Terms and Conditions
12 August 2024
The following bolded sections show where recent updates have been made to the Learning Links NDIS Terms and Conditions. See below for full information.
- Schedule of Supports
- Learning Links Responsibilities
- Your Responsibilities
- Key Worker role within Learning Links
- Emergency and Disaster Planning Management
- Transition Support
- Learning Links professionals
- Online Services (Video or Telephone)
- Payments
- Cancellations
- Changes to this Service Agreement
- Ending this Service Agreement
- Privacy Policy
- Feedback, complaints and disputes
- Your consent to share information
10. Short Notice Cancellation Terms
Commencing 1 July 2024, Learning Links will charge a cancellation fee if we do not receive notice of cancellation of a session / support 2 business days in advance of the scheduled session/ support.
The NDIS defines short notice cancellations as cancellations where:
- Your child does not attend a session / support at the scheduled time
- Learning Links is unable to find alternative billable work for the professional providing the service to your child and are required to pay the professional for the time that would have been spent providing the support.
Learning Links’ short notice cancellation fee will be charged at 100% of the scheduled fee for Education Support, Psychological Therapy, and Speech Therapy services.
This cancellation fee will be applied to any booking where two clear business days’ notice is not given (48 hours clear notice). Learning Links business days are Monday – Saturday. Providing notice on a Sunday will not apply to this policy.
*NB. Learning Links will not charge a cancellation fee in those instances where notice of greater than 2 business days is provided.
12 June 2024
The following bolded sections show where recent updates have been made to the Learning Links NDIS Terms and Conditions. See below for full information.
- Schedule of Supports
- Learning Links Responsibilities
- Your Responsibilities
- Key Worker role within Learning Links
- Emergency and Disaster Planning Management
- Transition Support
- Learning Links professionals
- Online Services (Video or Telephone)
- Payments
- Cancellations
- Changes to this Service Agreement
- Ending this Service Agreement
- Privacy Policy
- Feedback, complaints and disputes
- Your consent to share information
4. Key Worker model for participants under 9 years accessing Early Childhood Supports
Learning Links will provide you with an Intervention Support Plan and NDIS Review Report within your scheduled service delivery.
In accord with the NDIS Key Worker model, you can choose to access additional supports with Learning Links for a child under 9 years of age. Please let us know if you would like to take advantage of one or more of the options below.
- Collaborate with other Learning Links professionals providing supports
- Collaborate with external professionals providing supports
- Develop resources that can be shared with professionals, your family and other agencies as required
- Facilitate or participate in scheduled IFSP or review meetings
Please note: An invoice will be generated for the above options scheduled on a quarterly basis.
If you have any questions or concerns about these updates, please don’t hesitate to contact us at NDIS@learninglinks.org.au