Contact Us

Information: Feedback and Complaints

Learning Links is committed to receiving feedback from customers, members of the public, and agencies, as a means of promoting continuous service improvement.  We recognise the right of any individual or group to provide feedback or raise a complaint regarding any of the following:

  • Any aspect of the service provided and /or offered to customers at a Learning Links location or on an outreach basis
  • The behaviour of, and/or interaction with, any Learning Links member of staff
  • Learning Links practices, policies or procedures.

Learning Links respects the right of individuals to make complaints and is committed to ensuring that complainants are treated with respect and provided with support and assistance throughout the complaint management process.

Customers and individuals can raise a complaint via any of the following:

  • In person with a Learning Links staff member
  • Email:
  • Phone Learning Links on: 1300 003 900
  • Web: via the Contact Us form on our website
  • Obtaining a Feedback from the Customer Support Representative at Learning Links’ locations

Complaints being lodged by parents/carers or external parties in relation to NDIS participants can also be lodged with the NDIS Quality and Safeguards Commission by contacting the Commission on 1800 035 544.

Learning Links is committed to ensuring that all complaints are acknowledged and responded to promptly and sensitively and in a timely manner. Staff will work with you to understand your feedback and expectations and to provide any assistance required in lodging the complaint. We will ask you what outcome/s you are seeking in making the complaint and will work with you to achieve resolution of the complaint.

A full copy of the Learning Links Feedback and Complaints Policy can be obtained on request. Please inform any of our staff if you require this.