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Customer Care Representative

At Learning Links, we work together with thousands of families to help children reach their full potential. If you're looking for a chance to join a wonderful team in a company with a lot of purpose, this could be the right next step for you.

We are looking for an experienced Customer Service/Reception/Administration/ superstar to join the team on a part time basis at our site in Gledswood Hills

Working 33 hours per week, the current roster is: Mon 11am – 5:30pm; Tues 11:30am – 5pm; Wed 9:30am – 4pm; Thurs 9am – 5:30pm; Sat 9am – 3pm. Applicants must be able to work every Saturday.

Your role

You will make a difference to the lives of our children and families as the first person our clients and families see and will exceed their expectations by providing exceptional customer service. It is this interaction which sets the tone for how we work together with our clients. In this role day to day, you will be:

  • Providing exceptional customer service to new and existing clients both face to face and over the phone using empathy, patience and confidence
  • Ensuring customer concerns are addressed quickly and in a manner that leaves them feeling good and confident in the ability of Learning Links to meet their needs
  • Maintaining comprehensive knowledge of Learning Links Products and Services to be able to provide direct and immediate support and guidance to customers face to face, via email, or on the telephone
  • Ensuring all customer documents including invoicing, payments, reports, are accurate and processed as required to meet the customer’s needs.

About You

  • Demonstrated experience in providing direct face to face customer service and managing effective customer relationships
  • Sensible person with a flexible, can-do attitude who can work independently with minimal supervision
  • You are goals oriented individual and always ensure tasks are completed with precision and in a timely manner
  • You have exceptional verbal and written communication that is clear and concise
  • You are proficient in Microsoft Office Suite and have used Salesforce (desirable) or a CRM before.

Your benefits

  • Hands down the most supportive and welcoming culture around.
  • Above award salary and not-for profit salary packaging up to $18,549  to reduce your pre-tax income.
  • Option to take up a novated lease for a vehicle (the most tax effective option for purchasing and running a new/used car).
  • Variety at work with exposure to multiple disciplines and programs (e.g. psychology, education, early intervention, and teams running community programs etc.)
  • Supportive culture and environment with opportunities to grow and develop as part of a broader team.
  • Hands down the most supportive and welcoming culture around.
  • Systems and digital skills training.
  • 4-6 dedicated professional development days each year.
  • EAP services including access to career support, manager assistance, mental health and counselling services, nutrition/ diet advice, financial counselling, legal assistance etc.
  • Giving back to communities by helping kids from low socio-economic or disadvantaged background.

Your team

Our Customer Care team at Learning Links play an important role to provide support to children, families as well as staff. The team is almost entirely virtual (as we have one CC Rep at each site) so you must be able to work independently. However, there is lots of connection online via IM on Teams, CC team meetings, staff briefings, and other company social events.

We also give our Customer Care team full license to decorate for events throughout the year – including Reconciliation NAIDOC week, Christmas, Harmony Day etc.

About us

Learning Links was established in 1972 by parents concerned about the lack of appropriate support services to meet their children’s education and wellbeing needs. Since then, we have partnered with thousands of children and families to help children reach their full potential. Our Client Services team include leading practitioners in their field, and we provide multidisciplinary services across psychology, speech therapy, specialist and early education.

We value diversity and inclusion and the unique contribution that every one of our team make.

Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a police check and Working with Children Check. We also have a mandatory COVID-19 vaccination policy and require all staff to be fully vaccinated (two primary doses plus a booster).