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IT Support

Learning Links is a not-for-profit children’s organisation with a 50-year history helping families and children with learning difficulties and disabilities.

The IT Support Officer role is a newly created role at Learning Links based within our Head Office at Alexandria. As a member of the IT team, you will be responsible for providing the day-to-day support, maintenance of IT environments, as well as the key resource for executing key projects, improvement opportunities and contributing to the future technology direction.

Day to day you will be:

  • Managing the IT Helpdesk ticketing system, triage IT support tickets and contribute to the ongoing development of the ticketing system.
  • Providing technical support and advice to users across various business functions.
  • Liaising and collaborating with our external IT Managed Service Provider, remote support teams and other external vendors for technical support.
  • Providing hands-on hardware support for laptops, monitors, mobile phones and accessories.
  • Assisting with hardware purchasing, quotes and distribution to our sites.
  • Assisting with the allocation of IT costs.
  • Conducting testing and quality assurance for business applications.
  • Manage internal customer relationships, expectations & communications.
  • Maintain ICT related documentation and provide in-house training when necessary.

Your benefits:

  • We are a strengths-based organisation (using Gallup Clifton Strengths). You will receive support and coaching to play to your strengths every day.
  • Learning Links has a great supportive and welcoming culture
  • Competitive salary and not-for profit salary packaging up to $18,549 to reduce your pre-tax income.
  • Variety at work with exposure to working with multiple disciplines and programs (e.g., psychology, education, speech and occupational therapy, early intervention, and teams running community programs etc.)
  • Well progressed strategy for digital transformation, that now needs to be carried and supported into the future.
  • EAP services including access to career support, manager assistance, mental health and counselling services, nutrition/ diet advice, financial counselling, legal assistance etc.

 About you

  • A highly motivated team player with a desire to learn.
  • Degree in Information Technology, a related field, or similar practical experience (1-3 years minimum)
  • Excellent attention to detail, strong analytical, problem-solving, and organisational skills.
  • Excellent attention to detail, strong analytical, problem-solving, and organisational skills.
  • Excellent communication and relationship building skills.
  • A commitment to continuous improvement.
  • IT helpdesk or support experience (desirable).
  • Experience with ticketing systems such as JIRA Service Management or similar.
  • Salesforce experience (desirable).
  • Experience with Microsoft technologies such as Office 365, SharePoint and Microsoft Teams.
  • Knowledge/awareness of cyber security principles (desirable).
  • Excellent verbal and written communication, interpersonal and stakeholder management skills.
  • Ability to manage competing priorities; Collaborative approach in building trust across departments and fostering innovation.

About Learning Links

Learning Links was established in 1972 by parents concerned about the lack of appropriate support services to meet their children’s education and wellbeing needs. Since then, we have partnered with thousands of children and families to help children reach their full potential. Our Client Services team include leading practitioners in their field, and we provide multidisciplinary services across psychology, speech therapy, specialist and early education.

We value diversity and inclusion and the unique contribution that every one of our team make.

Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a Police check and Working with Children Check. For further information about Learning Links and a Position Description please click on the link LINK to careers page.