Home | Careers | Customer Support Team Leader – 1144466
Would you like to work within a values-driven NFP organisation and a close-knit team environment? We are on the search for a Customer Support Team Leader to look after the day-to-day operations of our Customer Care team. You will be able to work with complete autonomy and use your continuous improvement mindset to build a strong foundation for growth.
When you join the Learning Links team you have:
About your team
The Customer Care team collaborates closely with our allied health professionals to establish efficient processes for managing children/families seeking support for services regarding their educational development. Our customer care team have been described as angels by our families. You will lead and support this team through an exciting period of growth that we are currently going through at Learning Links.
About your role
The Customer Support Team Leader is an active call centre team member while also supporting the call centre team to provide Learning Links customers with a professional and seamless experience to access a range of products and services.
In this fast-paced and varied team leader-level role, you will oversee all aspects of the customer call centre ensuring the team effectively and efficiently answer customer enquiries, assess requirements, make and change bookings, and provide referrals.
This role is fixed term part time 12 month contract based at Peakhurst working from Monday to Thursday with options for hybrid work or from one of our other network of offices.
Day to day you will:
Why is Learning Links right for you?
About Learning Links
Learning Links have over 50 years’ experience in providing evidence-based therapy, education, and support services to help children build the skills and confidence to learn, develop and thrive. We work in close collaboration with parents, professionals, and schools to work towards our vision of creating a community where difficulties learning is no longer a barrier to a fulfilling life.
Diversity, Equity and Inclusion as well as creating a sense of belonging is important to us and you will have a structured and detailed onboarding program to give you a great start in understanding the culture.
Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a NDIS Worker Screening Check and Working with Children Check.
For further information about Learning Links and a Position Description please click on the link here https://www.learninglinks.org.au/career/ to the careers page.