Customer Support Manager
Are you an accomplished leader ready to inspire excellence and drive meaningful change? At Learning Links, we empower children with learning difficulties to overcome challenges and reach their potential. We’re seeking a strategic and innovative Customer Support Manager to lead our customer care and intake teams, ensuring exceptional experiences for families and optimal outcomes for our services.
The Role
As the Customer Support Manager, you’ll play a pivotal role in aligning our customer service operations with Learning Links’ mission and values. You will:
- Lead with purpose: Inspire a culture of excellence and collaboration, driving innovation across our customer-facing teams.
- Drive operational excellence: Streamline service delivery, implement system improvements, and optimise processes through data-driven insights.
- Enhance the customer experience: Ensure families receive timely, accurate, and compassionate support that reflects our commitment to empowering children.
- Foster growth and wellbeing: Mentor and develop high-performing teams, creating a supportive and inclusive workplace culture.
Your Benefits
- Salary packaging up to $18,649 + unlimited car parking claim
- Option to take up a novated lease for a vehicle (the most tax effective option for purchasing and running a new/used car) with preferred partner Eziway salary packaging.
- Annual salary review with benchmarking against for-profit and not-for-profit organisations.
- All training and support provided as well as ongoing free professional development.
- Hands down the most supportive and welcoming culture around.
- Access to an amazing brains-trust of expert colleagues to bounce ideas and discuss best practise.
- Career opportunities as you grow! National expansion is in our strategy.
About You
To excel in this role, you will bring:
- Proven leadership experience with a solid track record of successfully managing teams and fostering a positive, high-performance culture.
- Expertise in driving team performance and process optimisation, ideally using platforms like Salesforce.
- Exceptional communication, coaching, and problem-solving skills.
- A customer-centric approach with a strong focus on service delivery excellence.
- Knowledge of NDIS, Medicare, or similar compliance frameworks (preferred).
Why apply?
This is a rewarding leadership position with the opportunity to architect your career as we position ourselves for growth. There is a strong data-led focus in this role and the opportunity to right-size systems and processes to be more streamlined and efficient.
Ready to make an impact?
Step into a role that combines leadership, innovation, and purpose. Apply now to shape the future with Learning Links and help create a world where learning difficulties are no longer barriers to fulfilling lives.